Privacy Policy
Last updated: February 17, 2026
Pommette ("we," "our," or "us") values your privacy. This policy explains how we collect, use, and protect your personal information when you visit pommette.com or purchase our products.
Information We Collect
When you place an order
We collect the information needed to fulfill your purchase:
- Name and email address
- Shipping and billing address
- Phone number (for delivery updates)
- Payment details (processed securely by Shopify Payments; we never store your card number)
When you subscribe to our newsletter
If you join our mailing list, we collect your email address. Our newsletter is managed by Klaviyo. You can unsubscribe at any time using the link at the bottom of any email.
When you browse our site
We automatically collect certain technical information:
- Browser type and device information
- Pages visited and time spent
- Referring website
- IP address (anonymized where possible)
When you contact us
If you reach out via email or our chat widget (powered by Commslayer), we collect the content of your message along with your name and email address.
How We Use Your Information
We use your personal data to:
- Process and ship your orders
- Send order confirmations and shipping updates
- Respond to your questions and requests
- Send marketing emails (only with your consent)
- Improve our website and shopping experience
- Prevent fraud and comply with legal obligations
Cookies and Analytics
Our website uses cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. We use basic analytics to learn which pages are popular and where we can improve.
You can control cookies through your browser settings. Disabling cookies may affect your ability to complete a purchase.
Third-Party Services
We work with trusted third-party services to operate our store. These partners only receive the information necessary to perform their specific function:
- Shopify — our e-commerce platform (order processing, hosting)
- Shopify Payments / payment processors — secure payment handling
- Klaviyo — email marketing and newsletter delivery
- Commslayer — customer support chat
- Shipping carriers — order delivery
We do not sell, rent, or trade your personal information to any third party.
Data Retention
We retain your order information for as long as necessary to fulfill our legal and accounting obligations, typically seven years for financial records. Newsletter subscriber data is kept until you unsubscribe. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request a portable copy of your data
- Withdraw consent at any time
For European residents (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data is the performance of a contract (order fulfillment), your consent (newsletter), and our legitimate interests (fraud prevention, site improvement).
For California residents (CCPA)
California residents have the right to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell personal information. To exercise your rights, please contact us at the address below.
Data Security
We take reasonable measures to protect your information. Our website is served over HTTPS, and payment data is handled entirely by PCI-compliant payment processors. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
Our website is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact Us
If you have questions about this privacy policy or wish to exercise any of your rights, please write to us:
Pommette
Email: bonjour@pommette.com