Refund Policy

Pommette objects are made in small runs and finished by hand. Natural variation in color, brushwork, wax surface, and finish is part of the product and is not considered a defect.

Return Window

To request a return, contact bonjour@pommette.com within 14 days of delivery with your order number. Eligible items must be unused, in the same condition you received them, with tags where applicable, and in their original packaging. Contact us before returning an item; we will provide return instructions after approval.

Eligible Returns and Refunds

We accept requests for eligible change-of-mind returns, including scent preference, and for items that arrive damaged, defective, or incorrect. For damaged, defective, or incorrect items, include a description and clear photographs of the product and packaging so we can help.

Restocking Fee

Approved change-of-mind returns are subject to a 15% restocking fee, calculated on the price paid for the returned items after discounts, excluding taxes and shipping. The fee will be deducted from your refund. The return policy in effect when you placed your order applies to your purchase.

We waive the restocking fee for items that arrive damaged or defective, incorrect items, and whenever required by applicable law, including any statutory right of withdrawal. Your statutory consumer rights are not affected.

Items Not Eligible for Return

Items that have been burned, used, altered, or damaged after delivery are not eligible for change-of-mind returns. Items clearly identified as final sale at the time of purchase are not eligible for change-of-mind returns. These conditions do not limit your statutory consumer rights.

Return Shipping

For approved change-of-mind returns, you are responsible for arranging return shipping. If an item arrives damaged, defective, or incorrect, contact us for instructions before sending it back. Do not send an item back without contacting us first, as unauthorized returns may not be accepted.

Refund Timing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund after it is processed.

Cancellations

If you need to cancel an order, contact us as soon as possible at bonjour@pommette.com. We process orders quickly and may not be able to cancel an order after fulfillment has started.

Contact Us

For return or refund questions, write to bonjour@pommette.com.